Cancellation & Refund Policy
Last updated: 17 September 2026
This policy explains cancellation and refund rules for purchases from Chiky Bombom Creator Academy / Chiky Bombom Creator Academy. It does not reduce any statutory consumer rights that apply to you.
1. Digital content and the 14-day cancellation period
UK consumers normally receive cancellation rights for many distance contracts. For digital content supplied immediately, the law allows supply to begin during the cancellation period only after the consumer gives the required express consent and acknowledgement. Where checkout asks you to request immediate digital access and acknowledge loss of the cancellation right once supply begins, we record that choice with your order.
If the legal requirements for immediate supply have not been met, your statutory cancellation rights may continue. Nothing in this policy removes rights relating to faulty, misdescribed or non-conforming digital content.
2. Faulty or non-conforming digital content
If paid digital content is faulty, not as described or otherwise fails to meet applicable statutory standards, you may have legal rights to repair/replacement, a price reduction or refund depending on the circumstances. Contact us promptly with details of the problem so we can investigate and provide the remedy required by law.
3. Creator Club and recurring subscriptions
You can cancel future renewal of an eligible recurring subscription using the available membership/billing controls or by contacting support. Unless a different rule is displayed at purchase or required by law, cancellation normally prevents future renewals and access continues until the end of the paid subscription period. Cancellation of future renewal is different from a refund of an already-paid period.
4. Live events, cohorts and scheduled elements
Products that include scheduled live sessions may have date-specific delivery. If we cancel a paid event or cannot provide a material scheduled element and no reasonable replacement is offered, we will provide the remedy required by applicable law and may offer an appropriate reschedule, credit or refund depending on the product and circumstances.
5. Discretionary refunds
Any discretionary refund promise shown on a specific product or checkout page applies in addition to your legal rights. If no separate discretionary guarantee is displayed, refunds are assessed according to applicable law and the product actually supplied. We do not use a “no refunds” statement to remove rights that consumers have by law.
6. How to request cancellation or a refund
Email info@ofertar.ro with your account email, order number, product and reason for the request. We may ask for information reasonably needed to identify the order and investigate the request.
7. Approved refunds
Where a refund is due, it will be processed without undue delay and using the original payment method unless you expressly agree otherwise, subject to the rules that apply to the transaction/payment provider. We do not charge a fee simply for issuing a refund that is legally due.
8. Access after cancellation or refund
When a purchase is refunded, cancelled or expires, related access may be removed once the relevant entitlement is no longer supported by another valid purchase, subscription or explicit grant. The Academy’s access-reconciliation logic is designed to avoid removing access where another valid source still exists.
9. Chargebacks
Please contact us before starting a payment dispute where possible so we can try to resolve the issue. Fraudulent or abusive chargebacks may result in access being suspended while the payment status is investigated, without affecting rights that cannot lawfully be limited.
10. Model cancellation notice
Where you still have a statutory right to cancel, you may use the following wording (you do not have to use this exact form):
To: Chiky Bombom Creator Academy, Business address to be confirmed before public launch, info@ofertar.ro
I hereby give notice that I cancel my contract for the following digital content/service: [PRODUCT].
Ordered on: [DATE].
Name: [NAME].
Account/order email: [EMAIL].
Order number: [ORDER].
Date: [DATE].
You can send this notice by email to info@ofertar.ro. If immediate digital supply has already begun after valid express consent and acknowledgement, the statutory cancellation right for that digital content may no longer apply, but your rights for faulty or non-conforming content remain unaffected.