1. Eligibility

• Return within 14 days of delivery.
• Items must be unused, unworn, with all original tags and packaging intact.
• For hygiene and safety, certain accessories may be non-returnable if sealed packaging is opened.
• Sale or limited-drop items may be final sale where indicated.

2. How to Start a Return

1. Submit a return request via our contact page with your order number.
2. We’ll confirm eligibility and provide instructions and the RMA (if required).
3. Pack securely and include any supplied paperwork.

3. Return Address

Please ship returns to:
Julixa Collection — Returns
rue des palais outre ponts 425, 1020 Laeken, Bruxelles

We recommend a tracked service; we’re not responsible for parcels lost before arrival.

4. Refunds & Exchanges

• Once received and inspected, approved refunds are issued to the original payment method.
• Shipping fees are non-refundable unless the item is faulty or we made an error.
• Exchanges are subject to availability; otherwise, we’ll refund and you may place a new order.

5. Faulty or Incorrect Items

If you received a defective or wrong item, contact us within 7 days of delivery with photos; we’ll arrange a replacement or refund.